Frequently Asked Questions

Have questions? We've got answers. If you can't find what you're looking for, feel free to contact us.

Orders & Payments

How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as other payment options available at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible at support@orleansvalentina.com if you need to make changes. We cannot guarantee modifications once an order has been processed.

Shipping & Delivery

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. Please refer to our Shipping and Delivery page for detailed information.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping times and rates will be displayed at checkout.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

Returns & Refunds

What is your return policy?

We offer returns within a specified period from the date of delivery. Please visit our Refund Policy page for full details.

How do I initiate a return?

To start a return, please contact us at support@orleansvalentina.com with your order number and reason for return. Our team will guide you through the process.

Products

Are your products authentic?

Yes, all products sold by Orleans Valentina are 100% authentic and sourced from trusted suppliers.

How do I know which size to choose?

Each product page includes a size guide to help you find the perfect fit. If you need further assistance, don't hesitate to contact us.

Still Have Questions?

We're here to help! Reach out to us at Contact Us and we'll get back to you within 1–2 business days.