Refund Policy

Last updated: April 2026

At Orleans Valentina, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging with all tags attached.
• Accompanied by proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or non-returnable at the time of purchase.
• Personalized or custom-made products.
• Intimate or sanitary goods for hygiene reasons.
• Downloadable or digital products.

How to Initiate a Return

To start a return, please contact us at support@orleansvalentina.com with the following information:

• Your order number.
• The item(s) you wish to return.
• The reason for your return.

Our team will respond within 1–2 business days with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–7 business days.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card provider, as processing times may vary. If you still have not received your refund, please contact us at support@orleansvalentina.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@orleansvalentina.com.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@orleansvalentina.com.