Shipping and Delivery

Last updated: April 2026

At Orleans Valentina, we are committed to getting your order to you as quickly and safely as possible. Please review our shipping information below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been shipped.

Shipping Methods & Estimated Delivery Times

Shipping Method	Estimated Delivery Time
Standard Shipping (Domestic)	5–8 business days
Expedited Shipping (Domestic)	2–3 business days
International Shipping	10–20 business days

Shipping Rates

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method. We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated.

International Shipping

We ship to many countries worldwide. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Delivery times may vary due to customs processing.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment through the carrier's website. Please allow up to 24 hours for tracking information to become active.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to high order volumes, weather conditions, or carrier disruptions. Orleans Valentina is not responsible for delays caused by third-party carriers.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@orleansvalentina.com with your order number and photos of any damage. We will work with you to resolve the issue as quickly as possible.

Contact Us

For any shipping-related inquiries, please reach out to us at support@orleansvalentina.com. We're happy to help!